Shipping & Returns
If you live in the U.S., shipping is free. We also now ship internationally, on a case-by-case basis, with customers paying the shipping fees. Send a note to firstname.lastname@example.org telling us the item(s) you want and where you'd like them shipped. We'll calculate the cost and get back to you. So far, we've shipped to England, Ireland, France, Norway, Germany, Singapore, Australia, Canada, and Ukraine. If you want to add your country to this list, let us know, and we'll see what we can do. Dankon tre multa.
We currently ship all orders via the USPS. If it makes a documented delivery to your address, but the package is lost or stolen before you successfully retrieve it, we cannot replace or refund the order.
Return anything in new and unused condition within 15 days. When we receive the item and confirm its new and unused condition, we will either refund your payment, minus the return shipping cost, or send you an exchange. (If you are exchanging an item, we will not charge you for the return shipping.)
To initiate this process, send an email to email@example.com. Include your order number, tell us if you'd like a refund or exchange, and we will email you a return shipping label.